EXCHANGE AND RETURN POLICY
At Unique Strands we pride ourselves on maintaining a high level of quality and accuracy. However, if you are not satisfied with the product, the product may be exchanged within 5 business days.
The product must be in its original condition (no installation, cutting or other altering of the hair) and must be in its original packaging. Exchanges will only be processed after we have received the hair and have inspected it. (All sales final)
Not all hair colors can be exchanged, as this is hair that has been lightened and/or colored (processed) by our team specifically for your order In addition.
Custom Silk top 13×4 Frontals, wigs, clip-ins, and special orders cannot be refunded or exchanged.
We will not honor any cancellation after the payment has been processed.
CAN I EXCHANGE AN ITEM?
Exchanges may be done within 5 business days from the date the product is delivered. For hygienic purposes, we will not accept exchanges after hair has been installed, washed, colored, cut or damaged. If you wish to exchange product for a different texture, we will consider making the exchange only for items which are UNUSED; and in the original package. Customer is responsible for any fees associated with delivery. If items have been damaged in anyway, the items will be returned to sender. Exchange will not be excepted.
MY ORDER HASN’T BEEN DELIVERED YET
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It’s also worth checking if there’s any local delays in your area. You’ll be able to follow your order if it’s been sent with a trackable service. You will be able to follow the process by logging into the ‘My Account’ section of the site.
HOW CAN I PAY FOR MY ORDER?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.
If there is no payment details saved to your account, then you’ll be asked to enter them when you click ‘Checkout’.
WILL I BE CHARGED CUSTOMS & IMPORT CHARGES?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely.
I’M MISSING AN ITEM FROM MY ORDER
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.